- Shipping & Returns
Shipping & Returns
At msj-gallery.com, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please email your RMA request to firstname.lastname@example.org.
General Return Policy
- Return for refund within: 30 days
- Return for replacement: 30 days
- Restocking fee may apply: 15% of the Final price
- Please note that special/custom make orders are non-returnable.
Here are the rules to follow for your return:
- You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers).
- Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
- One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
- When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. MSJ Gallery will not be responsible for any shipping loss.
- The customer must inform MSJ Gallery of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
- All return(s) must have the original packaging and accessories.
- The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. MSJ Gallery will not reimburse any customer for the shipping cost of a returned product.
- Please allow 2-10 business days to process your return.
- MSJ Gallery reserves the right to refuse service that would void the return policy.
- Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
We cannot accept returns of certain items for a refund, including:
- Any item that is returned after the 30-day grace period (45 days for international customers).
- Any item that is not in its original condition, is physically damaged, or is missing parts.
- Any item that has been used or altered.
Return Policy for Exchange or Replacement
At msj-gallery.com, we offer a 30 days warranty for product replacement or exchange. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to MSJ Gallery.
A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
Canceled orders or address errors
You need to call/email to cancel your order. For any refused package or any returns to MSJ Gallery due to incorrect address, action, inaction or absence of the recipient, we will refund back to your Paypal/credit card account the full amount of your purchase, less any shipping charges.
You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted to email@example.com. MSJ Gallery will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to MSJ Gallery. If the original order was paid with Paypal/credit card, please enter the Paypal ID/credit card number on the RMA request form so we can credit you back the correct amount.
Customers are responsible for shipping any returned products to MSJ Gallery. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. MSJ Gallery will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 10 business days to process your returns.
All Clearance products purchased from msj-gallery.com will not be accepted for returns.
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
- Photo of the packing envelope/box
- Photo of the packing list
- Photo of the damage/incorrect item
Customers may send the above information to firstname.lastname@example.org. A representative will review the order and respond within 48 hours.
All returns require a Return Merchandise Authorization (RMA) number. MSJ Gallery will not accept any return without the RMA number. The package will be returned at the sender’s expense.
You may return most items sold by msj-gallery.com within 30 days from the invoice date (45 days for international customers) for a full refund. Please include a copy of your invoice. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.